Privacy Policy

BugTriage ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our bug triage service, including any related mobile applications (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy applies to all information collected through our Service, as well as any related services, sales, marketing, or events.

We collect several types of information from and about users of our Service, including:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

• Name
• Email address
• Company name
• Job title
• Profile picture
• Billing information
• IP address

Usage Information

We may also collect information about how you access and use our Service, including:

• Browser and device information
• Operating system
• Pages visited and features used
• Time spent on pages
• Links clicked
• Referring website

Bug Triage Data

When you use our Service to triage bugs, we collect the content you provide, including:

• Bug descriptions and details
• Categorizations and labels
• Comments and notes
• Uploaded files and screenshots
• Project information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our Service
• Improving, personalizing, and expanding our Service
• Understanding and analyzing how you use our Service
• Developing new products, services, features, and functionality
• Communicating with you about updates, security alerts, and support
• Sending you marketing and promotional communications (with your consent)
• Finding and preventing fraud
• For compliance purposes, including enforcing our Terms of Service

Legal Basis for Processing

We process your personal information for the purposes listed above on the following legal bases:

• Performance of a Contract: Processing necessary to provide you with our Service.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Service and preventing fraud.
• Consent: Processing based on your explicit consent, such as for marketing communications.
• Legal Obligation: Processing necessary to comply with our legal obligations.

We implement appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data storage
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the Service to function properly.
• Preference Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our Service.
• Marketing Cookies: Track your browsing habits to deliver targeted advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Our Service may contain links to third-party websites and services that are not owned or controlled by BugTriage. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We may use third-party service providers to:

• Host our Service
• Process payments
• Analyze usage of our Service
• Send emails and communications
• Provide customer support

These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please see our California Privacy Notice.

European Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). In addition to the rights mentioned above, you have the right to lodge a complaint with a supervisory authority.

Our Service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of the Service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@bugtriage.com
• By mail: BugTriage, 123 Tech Street, San Francisco, CA 94103, United States

For data protection inquiries specifically, you can contact our Data Protection Officer at dpo@bugtriage.com.